Support

Support For Customers: Support Levels

Support Levels: We are here to support customers at every step of their journey. Learn more about our Basic, Premium, and vNOC Support levels here

Use the Customer Portal

NetActuate customers can manage their deployments and account details on the NetActuate Customer Portal. Here, you can open and track tickets until your issues are resolved and questions answered.

Chat on Slack

NetActuate customers on Premium support are given access to a Slack Channel.

Email Us

Email support@netactuate.com to reset your password or with any other issue not addressed in the portal.

For New Users: Schedule a Call

Schedule a Call with one of our engineers to learn how NetActuate can help you build and deploy a global solution. Check out our Partnership Model to understand our approach.

GitHub

We offer onboarding playbooks with open, common frameworks including Ansible, Terraform, build CI/CD pipelines, implement infrastructure-as-code, and automate operational workflows for seamless, scalable delivery. Check out our GitHub repo and let us know if you have any questions.

Email Us

Email support@netactuate.com with any general questions about NetActuate.