Tech Support Engineer

Job Description / Functions

• As a tech support engineer, you’ll need to be familiar with various web hosting control panels – Web Host Manager, cPanel, DirectAdmin, etc. either from a customer (end user) perspective or as an Administrator.
• You’ll be familiar with installing, configuring and troubleshooting common web applications based on the LAMP stack like WordPress, Joomla, and Magento, and you’ll be comfortable working with and understanding customer requirements and issues.
• You’re familiar with a tech support environment – responding to tickets via a ticket system, phone calls via a tech support queue and escalating to senior engineers. A strong drive to learn more about linux, and light familiarity with the linux command line are a plus.
• As an entry level position, you may have just helped friends and family with their blog or photo gallery. Are you the person everyone calls when their PC breaks or to help fix / upload their website? This may be the ideal role for you.

Position Responsibilities / Requirements

• Multiple responsibilities related to server installation and maintenance, network and server monitoring, customer support tickets and other duties as assigned as described.
• Interact with customers in a support role to handle technical support for infrastructure and systems related issues.
• Expected to work on assigned shift schedule unless provided a different schedule by your manager. Reasonable notice will be provided of schedule changes/modifications.
• We make use of slack, zoom, whatsapp and Skype for internal and external communication and you are expected to be available during your assigned schedule.
• Expected to be proficient in web hosting technologies, especially DNS and email.
• Familiarity with Linux/Unix command line.
• Will have/working towards:
• Knowledge of cPanel and Web Host Manager
• Some experience with scripting- HTML, PHP/MySQL, Perl, CGI, etc.
• Skills in setting up FTP and Email clients