Policies

NetActuate wants your experience to be the best it can be. To that end, we have defined necessary guidelines and expectations, as outlined in the policies below. You should also refer to your support contract in your account area, which may complement or supersede the policies listed below.

  • Terms Of Service


    Use of this Web site and our services are subject to NetActuate's Terms of Service.
  • Acceptable Use Policy


    NetActuate's customers are subject to NetActuate's Acceptable Use Policy and NetActuate's Terms of Service.
  • Privacy Policy


    NetActuate's Privacy Policy governs NetActuate's collection, storage, and use of information gathered through this Web site.
  • Service Level Agreeement


    NetActuate's Service Level Agreeement governs NetActuate's service responsibilities to its customers

Copyright Notices


NetActuate, the NetActuate logo and certain other marks in this Web site are the trademarks, trade names, and service marks of NetActuate. Any use of such marks without the prior written consent of NetActuate is prohibited. Other trademarks and logos are the property of the parties to whom they are attributed. Content, images and other information made available by accessing our services are also copyright by NetActuate or their respective parties and use of without the prior written consent is prohibited.

Policy on Third Party Legal Process


It is NetActuate's policy to respond with reasonable promptness to subpoenas and other legal process served on NetActuate or its subsidiaries that seek information, documents or other business records. Third parties wishing to serve such process on NetActuate may do so in writing through NetActuate's Legal Department. NetActuate will evaluate each such request based upon the applicable law and facts.

An administrative fee of $275 will be charged for each request to cover NetActuate's fees and expenses in responding to the request. NetActuate may require the requesting party to pay the applicable hourly rate for requests that require significant engineering or technical support. NetActuate may also charge additional amounts for requests that require substantial photocopying, third party charges or other expenses.

NetActuate expressly reserves any rights under applicable law in connection with its receipt, evaluation and any response to, any third party requests or legal process.

Money Back Guarantee / Refund Policy


All sales are final, and we are unable to offer refunds.

If you cancel your server, your account will be automatically credited with a service credit that can be used for future deployments.

Security


We believe strongly in the security of our infrastructure and our customers.

All of our locations are in industry leading carrier hotels, with many layers of physical security, and industry leading audits and certifications.

Beyond physical security we employ a multitude of logical and human security measures.

If you you need to report abuse or a violation of our AUP, please email us with log data.

If you believe you have identified a security concern within our infrastructure, please contact our security team.

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